FAQ
Orders
When will my order ship?
We process every order within 1-2 business days. The moment it's on its way, we email you the tracking number.
Can I edit or cancel an order?
Yes, as long as it hasn't shipped yet. Send your order number to contact@juniper-street.com right away and we'll do our best to stop it in time.
My order confirmation never arrived.
Confirmations go out automatically, so take a look in your spam or promotions folder first. Still nothing? Email us and we'll send it again.
Shipping
How long will delivery take?
Once processing is done (1-2 business days), delivery takes:
- Ireland - Standard - 4-7 business days - €6.00, free on orders of €65.00 or more
- Ireland - Express - 2-4 business days - €9.00
- International - 7-14 business days - €17.00
Do you ship outside Ireland?
Yes. We deliver to Ireland and a selection of international destinations, including the United States, the United Kingdom, Canada, Australia and many European countries. International shipping is a flat €17.00 and arrives within 7-14 business days after processing. Checkout shows which countries are available for your order.
Is there free shipping?
Yes — Standard shipping within Ireland is free on orders of €65.00 or more; under that, it's €6.00. Express within Ireland costs €9.00, and International shipping is a flat €17.00.
What currency are your prices in?
Every price is in euros (€) with VAT already included. If your order is delivered outside the European Union, local authorities may add import duties, taxes or customs fees; Juniper Street has no control over these charges.
Returns
How do returns work?
You have 30 days from delivery to send an item back, unused and in its original packaging. The full details are on our Refund Policy page.
Who covers return shipping?
We do when an item arrives damaged or defective, or isn't what you ordered. If you've simply changed your mind, the return shipping is on you.
When will I get my refund?
We issue refunds within 3 business days of receiving your return. Your bank may need another 5–10 days to show it on your statement.
Products
Do the photos match the real product?
Yes. Colors can look slightly different from one screen to another, but we never edit a product to look like something it isn't.
My item arrived damaged.
Email contact@juniper-street.com with a photo within 7 days of delivery and we'll send a replacement or refund you — whichever you prefer.
Payment & privacy
What payment methods can I use?
All major credit and debit cards, along with the digital wallets shown at checkout.
Is paying on your site secure?
Yes. Payments go through an encrypted connection, and we never see or keep your full card number.
Still have a question? Email contact@juniper-street.com. We answer Monday-Friday, 9:00am-6:00pm (ET).